Reference

Terms and Conditions That Govern Your krekeya Account

These terms set out what you agree to when you open and use a krekeya account — from how deposits via bKash, Nagad, and Rocket are handled to what happens if your account is flagged.

Account-holder agreementbKash, Nagad, Rocket conduct rulesJurisdiction-dependent accessWallet and withdrawal terms

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CONTACT PATHS OPEN

Reach Us About Any Terms Query

If a clause in these terms is unclear, or you need to dispute an account action taken under them, our support team handles terms-related queries directly. You can reach us through live chat, email, or our in-app help channel — we aim to respond to written queries within the timeframe shown in your account help section. For urgent account issues, live chat is the fastest path.

HOW WE HANDLE THIS

Account Security and Your Data Under These Terms

These terms are backed by concrete account-level practices, not just policy language. Your password is stored as a one-way hash — we do not hold it in readable form, and our team cannot retrieve it for you, only reset it. Session activity is logged against your account for security review. If we detect a login from an unrecognised device or location, we may require OTP re-verification before restoring access. Account data is retained for the period required by our operational obligations; if you close your account and request deletion, we will confirm what can be removed and what must be retained under applicable rules.

Data Handling We collect only what is needed to operate your account — identity verification details, transaction records, and session logs. We do not sell account data to third parties.

Cookie Use Cookies track your session state and platform preferences. You can manage cookie settings in your browser, but disabling session cookies will affect how your account login behaves.

Account Security OTP verification is required when logging in from a new device. If you lose access to your verification number, contact support before attempting multiple failed logins to avoid a temporary hold.

Requesting Changes To update your registered mobile number, wallet details, or identity documents, submit a request through the account verification section. Changes take effect after our review confirms the new details.

What These Terms Actually Cover

krekeya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on krekeya, you accept these terms in full. They govern every interaction — depositing funds through your bKash or Nagad wallet, placing activity in the lobby, withdrawing to your Rocket account, and contacting our support team. We may update these terms when

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regulations or operational requirements change; continued use of your account after a published update means you have accepted the revised version. If any clause is found unenforceable under applicable law, the rest of the terms remain in effect. These terms do not override the laws of
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your jurisdiction, and we make no claim that access is lawful in every region. You are responsible for confirming that using krekeya is permitted where you are located. Accounts are personal and non-transferable — you may not allow another person to operate your account or share
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your login credentials. Any activity recorded under your account is your responsibility. Misuse, including attempting to manipulate payment flows or exploit platform errors, may result in account suspension pending review. If you have questions about a specific clause, our support team can walk you through it
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directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Questions We Get About These Terms

These are the questions our account holders ask most often about the terms. If yours is not here, open a chat with support directly from your account dashboard.

We publish updates to these terms on this page and notify account holders through the in-app message centre. Continuing to use your account after the update date means you accept the revised terms.

Depending on the nature of the breach, we may place a temporary hold on your account, restrict withdrawals, or permanently close the account. You will be notified through your registered contact details.

The core account terms apply equally across all three payment rails. Each method has its own transaction verification step, but the rules governing conduct, disputes, and account responsibility are the same.

Access depends on whether use of krekeya is permitted under local law in the country you are visiting. These terms do not guarantee access from every location — eligibility is your responsibility to check.

Submit a closure request through the account settings section. We will confirm which data can be deleted immediately and which must be retained under our operational obligations before processing the request.

Raise a dispute through live chat or email support, quoting your account ID and the specific action you are contesting. We review all disputes and respond within the timeframe shown in your account help section.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoKrekeya Banking InfoCrash ShockWave

Terms and Conditions That Govern Your krekeya Account

Reach Us About Any Terms Query

Account Security and Your Data Under These Terms

Questions We Get About These Terms

01 Do these terms change, and will I be told when they do?

02 What happens to my account if I breach the terms?

03 Are these terms the same for bKash, Nagad, and Rocket transactions?

04 Can I use my account if I am travelling outside Bangladesh?

05 How do I close my account and request data deletion?

06 Who do I contact if I disagree with an action taken under these terms?

Terms & Conditions

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