Reference

Privacy Policy — How We Handle Your Account Information

We collect account details, payment records and device information to run your krekeya account and process deposits through bKash, Nagad and Rocket.

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DATA SECURITY

How We Protect Your Information

We encrypt account passwords, wallet identifiers and session tokens using industry-standard protocols so your bKash, Nagad and Rocket details stay secure during deposit and withdrawal flows. Our servers log access attempts and flag unusual login patterns — if we see a login from a new device we send a one-time PIN to your mobile before allowing entry. Payment data travels through secure channels; we never store your bKash PIN, Nagad password or Rocket security code on our systems.

Encrypted Storage

Account passwords, wallet numbers and transaction logs sit in encrypted database tables. Only authorised support staff with audit trails can view raw data, and they see masked wallet digits unless you explicitly request full account history during a support ticket.

Session Cookies

We place a session cookie in your browser when you log in; it expires after thirty minutes of inactivity. The cookie holds a random token, not your password or wallet details. Clear your browser cookies to force a fresh login if you share a device.

Third-Party Sharing

We share transaction hashes with payment processors — bKash, Nagad and Rocket — to confirm deposits and process withdrawals. We do not sell your email, mobile number or play history to advertisers or data brokers. Game studios see anonymised session data for their own titles only.

Retention Period

Active account records stay on file as long as you keep your krekeya profile open. After you request closure we anonymise game logs within ninety days and delete personal identifiers within six months, unless local regulations require longer retention for audit or dispute resolution.

Information We Gather and Why We Need It

krekeya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account we collect your mobile number, email address and the wallet details you use to deposit — bKash, Nagad or Rocket account identifiers. We log every deposit amount, withdrawal request and game session to meet anti-fraud requirements and to show you accurate

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transaction history. Device data includes your IP address, browser type, operating system and screen resolution so we can deliver the lobby correctly on mobile and desktop. We store chat transcripts when you contact support to resolve issues faster next time. Cookie files track your login session
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and remember language preference; we do not sell this data to third parties. We keep records for as long as your account remains active, plus the retention period required under local regulations where our service is available. When you request account closure we anonymise your transaction
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history within ninety days and delete personal identifiers within six months unless a legal hold applies. Payment processor logs — the records bKash, Nagad and Rocket maintain — follow their own retention schedules; we cannot delete those on your behalf. If you want to see what
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we hold, update incorrect details or ask for deletion, email our privacy team using the contact details in the support section below. Access to krekeya depends on local law in Bangladesh and other eligible regions; we block regions where online gaming is prohibited.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

How to Reach Our Privacy Team

If you need to update account details, request a copy of the data we hold or ask us to delete your records after closure, contact our privacy team directly. We answer data requests within seven business days and send you a summary of what we store. Account deletion takes up to six months to complete because we must verify there are no pending withdrawals or disputes before we erase your wallet identifiers and transaction logs.

Privacy Email Send data requests, deletion requests or correction notices to our privacy inbox. Include your registered mobile number and a brief description of what you need. We reply within seven business days with next steps or a copy of your account data summary.

Account Settings Log into your krekeya account and open the profile menu to update your email address, change your mobile number or review recent deposits from bKash, Nagad and Rocket. For full data export or deletion you still need to email the privacy team.

Live Chat Privacy Our live chat agents can confirm what information we store and guide you through the data request process, but they cannot delete records or send full exports directly. Use chat to ask questions; follow up by email for formal requests.

Common Privacy Questions from Bangladesh Players

We collect your mobile number, email address, the wallet you use for deposits — bKash, Nagad or Rocket account identifier — and device details like IP address and browser type. We log every deposit, withdrawal and game session to maintain accurate transaction history.

We anonymise game session logs within ninety days of account closure and delete your mobile number, email and wallet identifiers within six months. Some transaction hashes stay longer if local regulations require audit trails; we notify you of any extended retention at closure.

Yes. Email our privacy team with your registered mobile number and we send a summary within seven business days. The export includes your deposit history, withdrawal requests, game sessions, support chat transcripts and the device logs we recorded during your logins.

We share transaction hashes with payment processors to confirm deposits and clear withdrawals, but we never give your wallet PIN or password to anyone. We do not sell contact details or play history to advertisers or data brokers outside the payment flow.

We place a session cookie when you log in; it remembers your login state and language preference for thirty minutes of inactivity. You can clear cookies in your browser settings, but you will need to log in again each time you visit the lobby.

If we exit a region we notify active account holders by email and SMS thirty days before shutdown. You have that window to withdraw your balance and request data export. After the deadline we anonymise records following the same six-month deletion schedule described in this policy.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBaccarat Lightning InfoAbout Us

Privacy Policy — How We Handle Your Account Information

How We Protect Your Information

Encrypted Storage

Session Cookies

Third-Party Sharing

Retention Period

How to Reach Our Privacy Team

Common Privacy Questions from Bangladesh Players

01 What personal data does krekeya collect when I open an account?

02 How long do you keep my account records after I close my profile?

03 Can I request a copy of all the data krekeya holds about me?

04 Do you share my bKash, Nagad or Rocket details with third parties?

05 How do cookies work on krekeya and can I turn them off?

06 What happens to my data if krekeya stops operating in Bangladesh?

Privacy Policy

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